Biztech Consulting & Solutions

When it comes to the best audio systems in the world, there are only two brands we can think of: Bose & Sennheiser. The German giant has recently decided to get rid of the homegrown ecosystem for customer data management. And integrated SugarCRM to hear the better sound of the data. Some of the Challenges Identified by Sennheiser: Sennheiser heavily relied on the systems and flows developed by their developers over the years. One of the biggest challenges was to integrate these tools with SugarCRM; such as: IBM Connections: Intranet collaboration JD Edwards Enterprise: ERP MicroStrategy: Business intelligence Spredfast: Social Media Monitoring Evalanche: Marketing Automation Skype4Business: Customer calls Apparently, their CRM was not able to process all of this data and provide a central view of the same. Therefore, in order to make the best use of the available data, one must first correlate this data. The Executives identified the need for a robust CRM to ens...

CRM software available in the market are upgrading at the speed of a space shuttle. They are advancing and reaching new limits every day with a single aim in mind: To make it easier to build and strengthen customer relationships. Recently, SugarCRM has expanded its horizons by introducing new features in their Winter ‘19 release. This update will supercharge the SugarCRM and Sugar CRM development companies. These features will supposedly make SugarCRM simple, easy to use, and will include some innovative tools which will help organizations to weave sound relationships with their customers. The highlighted features of this SugarCRM new update are as follows: Comment Box: This feature is included in the Winter ‘19 update and this feature allows employees to keep applicable comments within the SugarCRM. Moreover, they can share the comments they want with the customers. Usage: This feature provides a great opportunity for everyone in the organization to contribute and co...

In today’s economy, the biggest challenge is to find the right strategy to outrank your competition. The world is getting smaller and the digital economy is driving the “monopoly” concept back, yet again. What do you do different to stay ahead? One of the many options is to have the CRM and use the power to communicate better with your customers. At the end, retaining existing customers is the key to your possible growth. So, how exactly does CRM help you achieve what your team of experts can’t? The key to successful customer relations is the track of communication. Knowing what your customer wanted and wants. That is your basis to what your message needs to be to close the sale. Or, better your customer experience. That is how it provides the ultimate power to increase conversions and better the customer relations. Now, the question is what is the right solution for your business? For enterprise grade businesses, the ideal platform is SugarCRM. You surely need a SugarCRM dev...