Biztech Consulting & Solutions

When it comes to the best audio systems in the world, there are only two brands we can think of: Bose & Sennheiser. The German giant has recently decided to get rid of the homegrown ecosystem for customer data management. And integrated SugarCRM to hear the better sound of the data. Some of the Challenges Identified by Sennheiser: Sennheiser heavily relied on the systems and flows developed by their developers over the years. One of the biggest challenges was to integrate these tools with SugarCRM; such as: IBM Connections: Intranet collaboration JD Edwards Enterprise: ERP MicroStrategy: Business intelligence Spredfast: Social Media Monitoring Evalanche: Marketing Automation Skype4Business: Customer calls Apparently, their CRM was not able to process all of this data and provide a central view of the same. Therefore, in order to make the best use of the available data, one must first correlate this data. The Executives identified the need for a robust CRM to ens...

It really doesn’t matter if you are a small or large business. If you want to outrank your competitors and dominate your competition – you need a CRM to manage your manpower (customers and/or employees). With the help of a well-managed CRM, you can reach the right customers, at the right time – thereby enhancing the overall customer experience and retaining your most valued customers. More and more businesses are deploying CRM systems to manage their human resources. Have you ever wondered why so many giants across the industry are investing many millions after custom CRM development services? Statistics say, Using CRM can help improve your sales productivity by 34% Just 5% increase in customer retention can increase business profits by 25% - 95% & 47% CRM users recorded a significant impact. 86% customers are willing to pay more for better service, and 75% adults say that good customer service makes them love a brand. The average Return on Investment for using CRM is ...