SugarCRM: New Features and How to Utilize Them Cleverly

CRM software available in the market are upgrading at the speed of a space shuttle. They are advancing and reaching new limits every day with a single aim in mind: To make it easier to build and strengthen customer relationships.

Recently, SugarCRM has expanded its horizons by introducing new features in their Winter ‘19 release. This update will supercharge the SugarCRM and Sugar CRM development companies. These features will supposedly make SugarCRM simple, easy to use, and will include some innovative tools which will help organizations to weave sound relationships with their customers.

The highlighted features of this SugarCRM new update are as follows:

• Comment Box: This feature is included in the Winter ‘19 update and this feature allows employees to keep applicable comments within the SugarCRM. Moreover, they can share the comments they want with the customers.
• Usage: This feature provides a great opportunity for everyone in the organization to contribute and collaborate with their customer knowledge base. A chance at creating an extensive and information-rich knowledge base for their customers.

• Exportable Data: SugarCRM knowns their audience inside out. They know the pain points and what kind of solutions their customer base is seeking. To enable their users to utilize the stored data from anywhere, SugarCRM has introduced the exportable data feature.
• Usage: The main purpose behind introducing this feature was to provide a certain level of flexibility to the organizations when it comes to gathering, processing, and digesting the company data.

• Quick Access:  SugarCRM’s understanding of the importance of CPC and their investment in developing features around it is visible in this feature. Their users will be now able to provide their customers with quick access to their frequently and most visited products through Product Catalog Quick Picks Dashlet.
• Usage: This feature will improve the customer experience as it lets them access what they like and visit frequently smoothly.

• Business Automation: The newest update of SugarCRM includes advanced workflows which will allow the users to add automation into most of the aspects of customer operations. The update also comes with the ability to update and create various related records.
• Usage: There are multiple ways to use automation features in your daily business operations. The automation of certain processes will allow better usage of the user’s time.

With the above-mentioned updation in the SugarCRM, it is most likely that this CRM has plans to become an industry leader sooner or later. It will definitely take some time for them to reach there but with the right vision and customer-centric strategies, they will soon reach there. There is no doubt in that.

And SugarCRM is not alone in broadening the bandwidth of their CRM software. There are some plugins and extensions available, created by Sugar CRM development firms, for SugarCRM that help in expanding the functionality of your everyday CRM. These plugins make for great add-ons for every kind of industry.

One such plugin is SurveyRocket. A smart survey plugin that works with Sugar as well as SuiteCRM. This plugin will let the user create unique surveys right from their CRM. It comes with advanced features like skip logic, net promoter score, real-time feedback, and analytical data. All of these functions combined will definitely affect the quality of your customer relationships.

Moreover, with such advancements in the cyberspace, you can now access all the CRM functionalities right from your mobile phone using apps like TapCRM. This mobile app of SugarCRM gives freedom to users to work from anywhere and everywhere. Any Sugar CRM development company can help you create personalized plugins and add-ons which can create a huge impact when idealized properly.

In a Nutshell…

SugarCRM is going places with such updates and it’s taking its users along with. Stay tuned for more such updates on Sugar CRM development.