Biztech Consulting & Solutions

SugarCRM is a household name in the CRM industry. It is popular for secure, consistent operations. But in a market that is as competitive as the CRM industry, it’s important for them to constantly update & grow its product’s horizons. The thing about the technology industry is that it is extremely fast-paced and wide. Companies start and end operations every day. Another common thing to happen is mergers and acquisitions. This year SugarCRM is on a roll to acquire a bunch of software companies. About two months ago, they bought an email integration tool, Collabspot . This tool integrates your preferred email providers to your CRM. Their latest acquisition, however, is the one we are going to focus on in this article. Last week, SugarCRM made a game-changing move by buying Salesfusion , a marketing automation solutions provider. SugarCRM hopes to “streamline campaign management, drive personalized engagement, improve conversion and transform customer experience thr...

It really doesn’t matter if you are a small or large business. If you want to outrank your competitors and dominate your competition – you need a CRM to manage your manpower (customers and/or employees). With the help of a well-managed CRM, you can reach the right customers, at the right time – thereby enhancing the overall customer experience and retaining your most valued customers. More and more businesses are deploying CRM systems to manage their human resources. Have you ever wondered why so many giants across the industry are investing many millions after custom CRM development services? Statistics say, Using CRM can help improve your sales productivity by 34% Just 5% increase in customer retention can increase business profits by 25% - 95% & 47% CRM users recorded a significant impact. 86% customers are willing to pay more for better service, and 75% adults say that good customer service makes them love a brand. The average Return on Investment for using CRM is ...