Best Advantages of Microsoft Dynamics 365 to Note
Microsoft announced a suite of business tools in July 2016, which was later released in November 2016. This suite of business tools for enterprise resource planning (ERP) and customer relationship management (CRM) was named Dynamics 365.
The tool was built aiming to improve various aspects of business operations and ensure companies can boost their sales and engagement in the long run. Here, we will talk about some of the advantages Microsoft Dynamics 365 solutions offer.
Easy use and deployment methods
No matter the time, method, and process your customers, clients, and leads choose to interact with your organization, Dynamics 365 is a suitable platform for interaction. Dynamics 365 can be deployed on-premise or off-premise depending on the business requirements.
On-premise deployment - In this kind of deployment, your Dynamics 365 account is set up and run locally on a desktop or laptop. And you will be responsible for maintaining the data and server for the Dynamics 365 solutions. This conventional method allows businesses to have complete control over data transmission.
Off-premise/ online deployment - Unlike the on-premise deployment, here you have the freedom to access Microsoft Dynamics 365 CRM anytime and from anywhere. The software is deployed via the cloud and can be accessed at your convenience as long as you have internet connectivity.
Hybrid deployment - It is useful when one wants to enjoy on-premise as well as cloud services for CRM and ERP. The process is rather complex but can offer the best of both processes.
Seamless integration with Microsoft products
Being a Microsoft product itself, Dynamics 365 integrates effortlessly with other products like the complete Office 365 suite. Your employees can seamlessly utilize SharePoint for documentation, Outlook for communication purposes, and Power BI for data analytics.
Thus, they don’t have to learn various technologies and tools and communicate, transfer files, etc. quickly and conveniently. It not only improves business productivity but also ensures smooth communication between employees and clients.
Highly customizable
Dynamics 365 isn’t that rigid and complex tool that you have to learn to work with just the way it is. No! You can customize it as per your needs. According to your budget, team size, and other key performance indicators.
The flexible architecture of Dynamics 365 allows you to modify workflows, add various fields and objects as per your needs, choose preferred deployment options, and more. The extensive customization options and flexibility allow you to create a suitable environment for your organization.
However, implementing these changes and customization can be tedious, and having an implementation partner Dynamics 365 development company can solve your issues instantly.
Improved customer service experience
Microsoft Dynamics 365 is capable of collecting valuable customer data which can be used for elevating business performance. This data can be used for -
understanding your target audience,
assessing customer sentiments,
The websites a user visits,
Their community preferences,
Brand preferences,
Purchasing behavior, etc.
While these data points can’t be measured in quantity, they assist you in understanding customer behavior and their purchasing journey. This can aid in improving your sales pitch, handling customer grievances and requests on a personal level, and providing better recommendations to customers.
Microsoft Dynamics developers have built this platform to bring all the applications together in a single place instead of using them separately. This has surely improved the productivity of businesses, and they can have a more streamlined business process now.
Summary - Microsoft has catered to various business needs all from one platform - Dynamics 365. Businesses can deploy the software and switch between various Microsoft products as they use the various benefits of this ERP and CRM tool. Check out the multiple benefits it offers!
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